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Telephoneisland.com proudly stands behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 14 days of receiving your order. We will refund the total sales amount, less a 25% restocking fee and the original shipping charges.
The merchandise must also be in new condition, packed in its original manufacturer's box and include all original packaging material, original manuals and any accessories that came with the item.
Return Merchandise Authorization
A Return Merchandise Authorization (RMA) is required prior to shipping your package back to us. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. Please contact Customer Service to obtain an RMA# at sales@telephoneisland.com or call us at 973-244-1141.
PLEASE NOTE: RMA#'s will only be issued for qualified returns meeting our return policies.
Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days.
If the return is the result of our error, we will arrange to have the item picked up via UPS and returned to our warehouse. We will issue a complete refund including the original shipping costs.
Items that are returned more than 14 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion.
If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 25% restocking fee and the original shipping charges.
Exchanges
If you wish to return an item for a different item please contact our Customer Service Department and we will make arrangements with you. Customer is responsible for all shipping charges that will apply.
Call our Customer Service Department for a Return Authorization (RA) form at 973-244-1141. We will then fax you the RA form.
1. Complete the Return Form - The Return Form needs to be filled out completely and signed before we process your return. Using this form, tell us why you are returning the item in as much detail as possible. Upon receipt of this form, we will issue an RMA# for the return.
2. Packing your return - Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form. Please clearly write your RMA # on the outside of your box.
3. Shipping your return - If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item via UPS or FEDEX to ensure proper tracking of your product.
4. Receipt of your item - We will notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.
When will my credit appear on my account?
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Credit Time Table
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- RETURNS - Please allow 7-14 business days after our warehouse receives your package for a refund to be processed to your credit card. For orders paid with PayPal, we will mail a refund check via First Class Mail within 7-14 business days.
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- This time does not include the time it takes for the item to be returned to our warehouse or the time involved to process a claim.
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If you have not received your credit within the allotted time, please contact us at sales@telephoneisland.com or at 973-244-1141.
Warranty
All equipment sold comes with a 2 Year Warranty unless otherwise specified.
- Warranty does not cover misuse, abuse or acts of god.
Advance Replacements
If any product you purchase from us goes bad within 30 days of the sale date we will send out a replacement to you at no cost. We will arrange to have the defective item returned back to us at our cost. Please call our Customer Service Department for more information. After 30 days you must ship the defective product back to us under Warranty and we will repair or replace the product at no cost. Customer is responsible for all shipping charges that will apply.
All equipment we sell have Warranty Seals on them. Warranty Repairs on products with tampered Warranty Seals will be charged to the customer as though the product were no longer covered by the warranty.
Note: If you need an advance replacement, your credit card will be taken as security to ensure the return of the defective equipment. If the defective equipment is not returned back to us your credit card will be charged for the cost of the advance replacement that was sent including shipping.
Any defective equipment we advance replace must be returned back to us within 15 days. If equipment is not returned within 15 days your credit card will be charged for the advance replacement equipment including shipping.
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